Tap Trust and enter your iPhone passcode.
Next, on the iPhone, you may see a popup. If you see a popup on the computer screen, follow along. Open iTunes and locate your iPhone in it. Connect your unlocked iPhone to the Mac or PC via an appropriate Lightning cable. Now, use an appropriate cable to connect it to the computer.Įxtra info: You can put your iPhone in recovery mode, even if it is off. Secondly, exit any open app and stay on the iPhone Home screen. Reinstall Apple mobile device USB driver on Windows PCĮnsure your iPhone is switched on and unlocked. Use System Information on Mac to check the connection. Update your iPhone and computer to the latest iOS version. If you are on a Mac running macOS Catalina or Big Sur, use Finder. If you are facing this error, you have come to the right place! Here are some tested solutions to successfully fix this issue.īefore you begin: iTunes is only available on Windows PC and Mac running macOS Mojave and earlier versions. This could be due to several reasons, like using damaged cables or outdated device software. However, sometimes when you connect your device to iTunes, it may show the ‘Can’t connect iPhone to iTunes’ error. If you're not under warranty, the Genius will give you a quote for the cost of a repair.ITunes and Finder are the two official Apple tools to connect your iPhone to a Windows PC or Mac and transfer files, update software, and more. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. Genius Bar appointments always include free diagnosis. When you arrive, go to the Genius Bar to check in for your appointment. (Editor's note: I'm a former Apple tech and we're not exaggerating - please, do yourself a favor and make an appointment first!) 
Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away.
Visit Apple's website to make a Genius Bar appointment before you go into the store. How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store Alternatively, call 1-800-MY-APPLE (1-80) to set up a repair. Visit Apple's support website to begin the online mail-in repair process. How To Repair Your iPhone With Apple's Mail-In Service
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